Anonymous
map-marker Rowlett, Texas

No shipment

Your team said my watch was delivered to my locked postal box , it did not arrive and when I wanted someone to to they said I would have to pay 5 dollars , I shouldnt have to pay a cent for your mistake

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Anonymous
map-marker Mapo-Gu, Seoul

Fraud

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They do not reply to my email questions and do not accept my calls. The USPS tracking number given to me is intractable. Everything seems fraudulent.

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User's recommendation: Don't buy at this site.

Anonymous
map-marker Queens, New York

No delivery-unable to follow up

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2 orders, one received. Still waiting for first order. They haven't responded to 3 emails and you cannot speak to a live person.

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Anonymous
map-marker Chicago, Illinois

Money hasn't been returned

Money still havent been returned getting the run around spoke with someone from a different company when I called

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User's recommendation: I don’t recommend anyone order with them looking like scam to me

DIONNE S Oot

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Verified Reviewer

Worst customer service

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This company shouldn't even be in business with the way they handle business. They speak to customers with disrespect and hang up on you when you point out huge holes in the stories they tell you.

I ordered a watch on 5/8/2023 and was told that it will be delivered in 3 days. That didn't happen!

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Cons:
  • Horrible customer service

Preferred solution: Apology

User's recommendation: Don't do business with this company!!

Martell S Jtr

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Verified Reviewer

Shipping

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This company has the worst customer service I have ever experienced, there is no way to get in touch with anyone, when you call music just starts playing and no one ever answers, Ive never experienced anything like this

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Pros:
  • Good price
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Just purchased from a more reputable merchant, trying to save money this happens, you get terrible customer service

Carolina B Eof

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Verified Reviewer
| map-marker Birmingham, England

To verify about my purchase order of woman seiko 5 wrist watch due to pending order status

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They are polite and straight to the point am asking. But I don't think the product will be delivered 2 to 3 days as customer service said.

Maybe it depends on a distance or delays issues .

I have had an order before but it takes 2 weeks, more or less, before it has been delivered to my place. But anyway its worth waiting for it.

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Pros:
  • Trusted friendly and polite cs
Cons:
  • Delivery issue

Preferred solution: Deliver product or service ordered

User's recommendation: Trusted and genuine

William F Qia

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Verified Buyer
|

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Verified Reviewer

My watch is not Water resistant

World Of Watches - My watch is not Water resistant
World Of Watches - My watch is not Water resistant - Image 2

This watch which was received on 5 July 2022 is supposed to be water resistant to 300 ft. However, it gets water inside in less than 5 minutes when in water that is less than 1 foot deep.

I would like to have the watch replaced or a refund. I have emailed a photo of the watch showing water in the case to your customer service and have not had a response.

Please notify me about the process for replacing this watch.

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Loss:
$55

Preferred solution: Let the company propose a solution

Maria F Hkm

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Verified Reviewer
| map-marker Los Angeles, California

Tissot watch received was broken

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Called customer service to inform them that the watch was broken and they refused to send me a new item and insisted that I pay myself to change the battery which I did. The watch was still broken after that.

Have not been successful in getting through to customer service after that. Want a full refund for watch that was broken. Never received a refund. Customer service takes hours to get through.

Very dissatisfied and will never order using this site again. Still wanting someone to contact me.

View full review
Loss:
$275
Cons:
  • Sent broken watch
  • Would not replace or refund

Preferred solution: Full refund

User's recommendation: Do not use this site.

Yenny Kmg

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Verified Reviewer
| map-marker Bath, England

Spent £23 and paid for quick despatch books ordered in July still not arrived

Placed 2 orders on subsequent days paid for express delivery as was going away 1 week later, second order arrived but no sign of first 3 books ordered have ordered in past withno problem , but impossible to speak to anyone!! Pretty disgusted just want my books but no real person to talk to about lost order eill not be ordering again ever!!!

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User's recommendation: Don’t bother go elsewhere!!

Anonymous

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Verified Buyer
| map-marker Montebello, California

PW00389020

World Of Watches - PW00389020

Customer service is the music playing jazz. For hours and no one will pick up the phone.

Very unprofessional.

If you ever need to ask another question or follow-up on an RMA, they must save your number and block you out.

That is the only conclusion I can come up with. And they don't want to talk with customers who asked for a return.

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User's recommendation: Don't expect to talk with anyone more than once, or twice.

Gary M Mgi

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Verified Buyer
|

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Verified Reviewer

Refuse to give a refund.

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World Of Watches - Refuse to give a refund.

This company should be renamed World of Watchout. I ordered a watch online with a cost of $1535.

When it arrived i was unhappy with the purchase and followed the company's return policy instructions. I sent it back to the return address they provided via USPS priority mail. The USPS tracking said it was delivered on Oct. 15, 2021 at 11:03am.

I have receipt of that tracking. When I realized no refund had been issued I called customer service. The representative said they hadn't received the watch even though she checked the tracking # and it confirmed delivery. Instead of trying to help with the situation she became rude and belligerent, telling me it was not World of Watches problem and I should take it up with the USPS.

When I reminded her that the tracking said "delivered" she told me they were located in a big building and the watch could have been delivered elsewhere. When I said I would contact Discover Card and make a claim, she scoffed and hung up on me. I have made two more attempts to get these people to accept some responsibility but they are non responsive. And so I filed a claim for the $1535 with Discover.

Another tact they take is to advertise watches as "in stock" when they are not.

This prevents the customer from purchasing from a competitor because it is already "on order" I only gave it one star because it won't allow for zero. AVOID THIS COMPANY AT ALL COSTS!!!!!

View full review
Loss:
$1965
Cons:
  • To resolve anything you need lawyers as they do nothing
  • Non-responsive to their errors

Preferred solution: Full refund

User's recommendation: BEWARE

Seinul awoof A
map-marker Dubai, Dubai

I have purchased watch 4days still no answer

I have purchased watch 4days still no answer Please reply my order number #{{Redacted}} and many Emil still no answer.

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Carol C Bqc

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Verified Buyer
|

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Verified Reviewer

LOCKED Amazon Account & Demand Payment

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World Of Watches - LOCKED Amazon Account & Demand Payment
Updated by user Jun 01, 2021

I ordered the pen in February and have written 17 e-mails to, "Hedi," who lies and scams her way through everything. She said, "Oh we don't sell that pen," so I sent her a photo from her website and photos of the WRONG Pen they sent to me.

Hedi and Marvin (Sternberg) refuse to send me a Paid Return Label and have filed a dispute against me with Amazon.

Thus, I have been locked out of my business Amazon account for over a month. This has gone on for four months!

Original review Jun 01, 2021

This company is the WORST of the worst. Apparently, there is no such place as, "World of Watches," but instead, all money goes to Marvin Sternberg!

I had ordered a pen from them and they sent me the WRONG one. There is no phone number and Marvin apparently just takes the money and runs! I have written 17 e-mail to, "Hedi," who lies about anything and everything.

They refuse to refund my money and have instructed Amazon to Lock me out of my Business Account. KnowKnow works.

View full review
Loss:
$312
Pros:
  • Reasonable prices until they failed to refund wrong item sent
Cons:
  • Marvin sternberg is the real name of world of watches
  • Marvin sternberg is a scamming crook
  • Liars non-responsive

Preferred solution: Full Refund AND a Return Mailing Label to send this WRONG Pen I did not order and do NOT want back to you. Clear this up with Amazon.

User's recommendation: These people are Frauds, Liars, Criminals & STAY AWAY!!!

Carol C Thm

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Verified Buyer
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Verified Reviewer

Unreachable & SENT WRONG Item

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World Of Watches - Unreachable & SENT WRONG Item
Updated by user Apr 29, 2021

Pissed Consumer told me to call Customer Service. That is a non-working phone number and I have been trying for over a month to reach someone.

I have written 7 e-mails, but am unable to upload or attach them to this site. Thus, THEY need to call me because they CANNOT be reached.

Truly a crooked company who despises its own customers. NEVER again will I use this rotten entity.

Original review Apr 29, 2021

This place took many weeks to ship my items to me, but then, upon opening it, they sent the WRONG item! I have written to them 7 times and tried to call (of course no phone that is answered by a human being or computer.

They need to send me the Return Receipt so I can ship this back to them. But, all they do is ignore me.

Horrible Company! Please help!

View full review
Loss:
$312
Pros:
  • Non-responsive customer service when they sent wrong item
Cons:
  • Non-responsive to their errors
  • Shipping delay
  • Refusal to refund wrong item they erroneously sent

Preferred solution: I demand a FULL Refund and for these people to send me a prepaid return receipt so I can send this WRONG item back to this World of Watches entity. Do NOT do business with these horribly crooked people.

Michael P Abc

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Verified Reviewer

Poor service

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I have bought a few watches and more than half had to be returned for service and then later quit working..call the customer service number with out an answer..I know these watches have warranties but to get help is nearly impossible. My account doesn't keep info on the items you purchase for very long ,so if you don't keep records yourself it's difficult to remember exact purchase dates or transaction numbers..if I ever get someone to help me with my 2 unworking watches, I will follow-up here. Very unhappy

View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: Keep all receipts and order numbers

About

Summary

World of Watches is a web-based store selling genuine and authentic brand name products at substantial discounts. World of Watches is not "Authorized Dealers", thus offering discounted pricing for customers. World of Watches web-store was launched in the 1990s , selling thousands of watches to internet consumers and slowly becoming the dominant watch e-commerce site. World of Watches selling fine watches exclusively on the Internet since January 1997. World of Watches buys watches through established, distribution channels: legitimate factories and distributors. World of Watches tries to buy them at the lowest possible cost and in result clients get original merchandise at exceptionally low prices.

World Of Watches reviews and complaints

World Of Watches is ranked 180 out of 1803 in Jewelry and Accessories category

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