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  • Customers like
    • Best site i have found1
  • Customers don't like
    • Their dishonesty3
    • Terrible company3
    • Their whole way of doing business2

Premium

  • Aug 28, 2013
  • Luxury / Jewelry
  • Invicta Watch
  • 2
  • 2
  • 4370
  • REVIEW RATING 5/5

I bought 7 pieces of watches from them in the month of June & July 2013. I only received my credit card statement in July and notice that they have over charge me by US$ 4016.06. I have been trying to contact them by phone but each time my called was picked up by a CS just said to claim by from my credit card company which is impossible. She will then slammed down my called. I have make many... Read more

Was this review helpful? 33 18

  • 15 hours ago
  • Luxury / Jewelry
  • Atlanta, Georgia
  • Customer Service Unreachable
  • 2

I tried to place an order online and was having issues applying a coupon code. "Jasmine" was the customer service representative that "assisted" me via chat support. This was the worst customer service interaction I have ever had; her responses were EXTREMELY delayed and unhelpful. The interaction ended very abruptly with no resolution. Some research on worldofwatches yielded questionable... Read more

Was this review helpful? 0 0

  • 19 hours ago
  • Online Shopping
  • North Hollywood, California
  • 8

I recently ordered a ladies Luminox watch. When I received it, the box was not damaged, and it was in good condition, running, appeared to be new, but it failed the illumination test. I called WOW and let them know this. They said hold it under bright light for five minutes. I did that, but it still failed. I have a hard time believing an authentic watch from a quality watch manufacturer would... Read more

Was this review helpful? 0 0

  • Jul 03
  • Luxury / Jewelry
  • Perth, Western Australia
  • Watch
  • 26
  • REVIEW RATING 4/5

On 22 June I ordered 5 watches from World of Watches. The purchase price of Au$667 was immediately deducted from my account. I did not receive any order confirmation or a receipt from them. I have contacted World of Watches through their website twice and sent four emails. I have not had any meaningful contact from World of Watches. The only feedback that I received from World of Watches was... Read more

Was this review helpful? 1 0

ive been buying invictas from evine live but have discovered wow have bought 4 watches in may I had 1 stolen off my front porch wow sent me a new 1 great customer service thanks rodney Add comment

Resolved

  • Jun 02
  • Luxury / Jewelry
  • Florida, United States
  • Watch
  • 80
  • REVIEW RATING 5/5

placed order 22 may 2015. Our bank cleared funds 23 may 2015. Account remains pending and now we must wait another 24 hours for an e mail. I have mailed with no response. I have chatted with agent and a time line and next step not forthcoming. After having paid $139.00 nearly 2 week's ago, nothing is happening!!! I am so frustrAted and helpless As i placed my trust in an USA online website being... Read more

Was this review helpful? 0 1

Customer service is terrible and so is their knowledge of the items they are selling. I rather pay a bit more and have a trouble free shopping experience. Add comment

Resolved

  • May 08
  • Luxury / Jewelry
  • Watch
  • 1
  • 1
  • 181
  • REVIEW RATING 5/5

Not a company that the customer service representatives are on the same page and they don't do what they say they will do!! I was told by one representative that they would honor a coupon code after I ordered a watch and it was shipped, so I ordered the watch though there company "World of Watches" but on Amazon (which I was told was ok and they would still honor the coupon). So I ordered and... Read more

Was this review helpful? 0 0

  • May 07
  • Luxury / Jewelry
  • Broken Arrow, Oklahoma
  • Watch
  • 172
  • REVIEW RATING 4/5

The watch in question showed the current price (they are ALL "sale" prices) and had the logo below it showing the option of "5SFP" meaning you could break up the purchase into 5 equal installments. I have done this many times with HSN and QVC with no issues at all, so I assumed this should be no different. On their own blog, the president of WoW discusses what a great "interest free financing... Read more

Was this review helpful? 0 2

  • May 03
  • Luxury / Jewelry
  • Seiko Watch
  • 198
  • REVIEW RATING 4/5

Bought two watches(first purchase) at the same time. Waited ~5 days for the order to ship out, got it 3 days later. Quality is COMPLETE GARBAGE. I bought one watch as gift and the other for myself. The gift watch(Seiko) packaging was a cheap plastic box with no paperwork, never seen this box for this watch on ANY other site. Watch itself looks worse than a $10 Walmart watch even tho it was over... Read more

Was this review helpful? 1 0

  • Apr 13
  • Luxury / Jewelry
  • Miami, Florida
  • Watch
  • 120
  • REVIEW RATING 4/5

Ordered a watch and after three weeks WOW sent me an e-mail claiming it was my idea to cancel the order instead of admitting that they didn't have the watch I ordered. All they had to do was admit to their incompetence instead of insulting me! I will only do business with honorable people who provide service for payment, a simple concept. I never have this kind of problem with Amazon so I will be... Read more

Was this review helpful? 1 1

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